This Service Agreement is made by and between Bjorkman International, Inc. ("PayWide") and you (the "Client").
In consideration of the mutual covenants herein contained and intending to be legally bound by the provisions
of this Agreement, the parties agree as follows:
Description of Services
PayWide will provide to Client and Client will purchase from PayWide a service
which allows PayWide to accept payments for Client's
services over the Internet via checking accounts and telephone billing. As part of the Service
PayWide also provides the Client with access to a admin area which allows the Client
to track sales and make certain administrative changes to its account(s) on-line.
Definitions:
The following terms are defined for use in this Agreement:
"Agreement" means this Service Agreement for PayWide's services.
"Client" means the individual or business entity that agrees to these terms and conditions and intends to use
PayWide's services to sell access.
"Customer" means any person desiring to purchase access to the Client's services via PayWide
"Customer Charge" means the amount to be charged to the Customer's account for the purchase of access.
"Delayed Funds" means funds withheld from client sales in order to cover Revokes and Refunds or Client
indemnification obligations hereunder.
"PayWide Check Service" or "Online Checks" means the PayWide service which allows PayWide to
accept payments for Client's services via checking accounts.
"PayWide Telephone Billing Service" or "Telephone Billing" means the PayWide service which
allows PayWide to accept payments for Client's services via a 900 number and/or dialer.
"Proof of Purchase" means an authentication provided to Customer by PayWide for use as an
access device to Client's services.
"Refund" means a Customer Charge via the Service which PayWide, the Client, or the Customer and PayWide,
or the Customer and Client identify as being invalid or non-collectible after initial acceptance on account of
fraud, lost, canceled, unissued, invalid account identification, an unresolved customer complaint, or other
cause which results in the deduction of the Customer Charge from moneys otherwise payable to PayWide.
"Revoke" means a Customer Charge via PayWide Check or PayWide Telephone Billing services which the
Customer's bank or telephone services provider identify as being invalid or non-collectible after initial
acceptance on account of fraud, lost, canceled, unissued, invalid account identification, an unresolved
customer complaint, or other cause which results in the deduction of the Customer Charge from moneys otherwise
payable to PayWide.
"Service" means the PayWide service and any related services.
"Software" means Software and related documentation provided by Paywide to Client in connection with the Service.
"Total Revenue" means Client's revenues for the applicable service (Telephone Billing or Online Checks)
before the deduction of applicable Delayed Funds, Service Fees, and any other charges or obligations.
Fees and Delayed Funds:
Fees for Online Check Services. Service fees for PayWide Check Service
are equal to a percentage of Client's Total Revenue for the PayWide Check
Service after the deduction of Customer Refunds. The applicable service fee
percentage is based on the Client's Total Revenue for PayWide Check Service (after
the deduction of Refunds and Chargebacks) during the relevant billing period.
Price Chart
Fees for PayWide Telephone Billing Service. PayWide's service fees for Telephone Billing are equal
to a percentage of Client's Total Revenue for Telephone Billing after the deduction of Customer Refunds and
Revokes. The applicable service fee percentage is based upon the retail amount charged for the Client's
services as follows:
Price Chart
Fees for PayWide Dialer Service. PayWide's service fees for Dialer are equal to a percentage of Client's
Total Revenue for Dialer after the deduction of Customer Chargebacks.
Price Chart
Delayed Funds for PayWide Checks. PayWide will withhold 10% of Client's Total Revenue for
PayWide Checks for a period of six months as Delayed Funds to cover Returns, Revokes and Refunds for
PayWide Checks services. PayWide shall have the right, in it's sole discretion, to adjust the amount held and
holdback period as is deemed necessary as security against future Customer Returns, Revokes and Refunds or
indemnification obligations hereunder.
Delayed Funds for PayWide Telephone Billing. PayWide will withhold 20% of Client's Total Revenue for
PayWide Telephone Billing for a period of six months as Delayed Funds to cover Revokes and Refunds for PayWide
Telephone Billing services. PayWide shall have the right, in it's sole discretion, to adjust the amount held and
holdback period as is deemed necessary as security against future Customer Revokes and Refunds or indemnification
obligations hereunder.
Delayed Funds for PayWide Dialer. PayWide will withhold 20% of Client's Total Revenue for
PayWide Dialer for a period of six months as Delayed Funds to cover Chargebacks and Revokes for PayWide
Dialer services. PayWide shall have the right, in it's sole discretion, to adjust the amount held and holdback
period as is deemed necessary as security against future Customer Chargebacks and Revokes or indemnification
obligations hereunder.
Accepting Online Checks:
Client understands that there is a several day delay between signup and when a check clears the bank or is
rejected and that during that time a member/subscription will have full access to Client's site, even though the
transaction may be be declined or returned by the bank.
Accepting 900#:
Client understands that PayWide uses a third party vendor for 900# transactions. Because PayWide does not
receive funds from the 900# provider until at least 60 days after the end of the month, in which a consumer
uses the 900#. PayWide payment to Client will be within two weeks after PayWide receives payment from the
900# provider. PayWide can not guarantee that it will receive funds from the 900# provider and Client
therefore waives any right to try to collect from PayWide if for any reason PayWide doesn't receive funds from the
900# provider.
Accepting Dialers:
Client understands that PayWide uses a third party vendor for dialer transactions. Because PayWide does not
receive funds from the dialer provider until at least 60 days after the end of the month, in which a consumer uses
the dialer. PayWide payment to client will be within two weeks after PayWide receives payment from the dialer
provider. PayWide can not guarantee that it will receive funds from the dialer provider and client therefore
waives any right to try to collect from PayWide if for any reason PayWide doesn't receive funds from the dialer
provider. International consumers will be billed and pay in their local currency. Client's payment will be in US
currency and will be converted by the third party vendor.
Client's Description of Services, Payment Options:
When providing a description of services to potential customers on a page which contains a link to the PayWide
billing page, the page must at a minimum state:
- The customer's cost for the service offered (or cost of the call for Telephone Billing).
- A description of the service.
- That PayWide is a service of Bjorkman International, Inc. with a link to:
http://PayWide.com.
- For PayWide Telephone Billing services, anytime the 900 number is displayed, the charges for the call and
all other requirements listed above must also be displayed, at the same time and for the same duration.
- The minimum price that Client can charge is $2.95 per transaction. The maximum is $99.99 per
transaction.
Payment to Client:
Payment Minimum, Stop Payments. Client payments shall only be made at the end of a payment
period where the payment due to the Client is in excess of $50. If the payment due to the Client at the end of a
payment period is less than $100, then payment to the Client shall be held over to end of the succeeding payment
periods until such time as the accumulation of Client's payments equal or exceed $100. Should PayWide's payment to
Client never equal or exceed $100 at any point in the twelve month period beginning on the Client's activation of
service, the payment shall be forfeit to PayWide to cover administrative charges. Client shall be responsible for
all charges associated with requests to stop payment on any checks issued by PayWide.
Payment via U.S. Mail. There is a no charge for payments made via U.S. Mail. Should Client's
payment be returned to PayWide as undeliverable, PayWide will attempt to contact the Client via e-mail. If
PayWide is unable to contact the Client via e-mail and a second consecutive payment is returned as
undeliverable, Client's payment shall be forfeit to PayWide to cover administrative charges.
Payment by ACH Direct Deposit (U.S. Bank Accounts only). There will be a no charge against
Client's account for payments made to Client via ACH. The Client's bank may charge an additional fee for
accepting ACH deposits. There is a 20 day pre-note verification period before the first ACH deposit can
be made. Deposits will not be made if the amount due is less than $100. Any outstanding balances not credited
to Client shall roll over to Client's next billing cycle. By participating in ACH Direct Deposit Client
authorizes PayWide to deposit amounts owed Client by initiating credit entries to Client's account at the
financial institution indicated on the form submitted to PayWide. Client further authorizes Bank to accept and
to credit any credit entries indicated by PayWide to Client's account. In the event that PayWide deposits
funds erroneously into Client's account, Client authorizes PayWide to debit Client's account for an amount
not to exceed the original amount of the erroneous credit, and Client shall be personally liable for any
amounts that are not available for debit. The authorization to use ACH Direct Deposit shall remain in force
until such time as PayWide and Client's bank have received written notice from Client of its termination in
such a time and manner as to afford PayWide and Client's bank reasonable opportunity to act on such notice.
Payment by Wire Transfer. There will be a charge of $50 against Client's account for each wire
transfer made. Deposits will
not be made if the amount due is less than $100. Any outstanding balances not credited to Client shall roll
over to Client's next billing cycle. Client authorizes PayWide to deposit amounts owed Client by initiating credit
entries to Client's financial institution indicated on the form submitted to PayWide. Client further authorizes
Client's financial institution to accept and credit any entries indicated by PayWide to Client's account. In
the event that PayWide deposits funds erroneously into Client's account, Client authorizes PayWide to debit
Client's account for an amount not to exceed the original amount of the erroneous credit, and Client shall be
personally liable for any amounts that are not available for debit. This authorization is to remain in full
force and effect until PayWide and Client's financial institution have received written notice from Client of
its termination in such time and manner as to afford PayWide and Client's financial institution reasonable
opportunity to act on such notice.
General Conditions:
Payment to Client or Owner only. PayWide will only direct payments to the Client, the owner or parent
company of the Client, or the Client's registered fictitious or "DBA" name. Payments to affiliates
partners of Clients shall be made only as provided under PayWide's Affiliate program. Payments
will not generally be made to agents or representatives of Clients.
Taxpayer or Employer ID required for Clients who are US Persons. A valid social security number or
Employer's ID number will be required in the sign-up process as a condition of making payment to any
individual citizen or resident of the United States or a domestic corporation, partnership, or limited
liability company. Foreign individuals and entities need to supply a Tax Identification number
Payment to an Address, Bank Account, or Payee located outside of the United States. By accepting
this Agreement as provided below, Client represents to PayWide that any payment on its account to an address,
bank account, or payee located outside of the United States of America is neither income from sources within
the United States nor income effectively connected with the conduct of a trade or business within the
United States. PayWide may refuse to deliver payments outside the United States of America for any Client
with respect to which the foregoing is not true unless Client furnishes PayWide with documentation required
by the Internal Revenue Service for such payments.
Compliance with Laws Regarding Money Transfer and Money Laundering. PayWide reserves the right to
require Client to furnish PayWide with such additional information concerning Client's business or its ownership
as may be necessary to assure PayWide's compliance with the laws of any state or the United States or any other
applicable jurisdiction concerning money transfer, money laundering, or similar subject. PayWide may refuse to
provide services, or withhold payments to Client without liability if Client does not promptly furnish PayWide
with information requested hereunder.
Affiliate Program:
Clients participating in the Affiliate program, authorize PayWide to pay any Affiliate(s)
on Client's behalf. Further, Client authorizes PayWide to first deduct any amounts due to be paid
on Client's behalf to Affiliate(s) from any funds that are due Client during each processing period. Funds
withheld for Affiliates are paid by PayWide weekly on each Monday. Client
understands that Affiliates will be responsible for their portion of Returns and Refunds, however,
when funds are not available for the Affiliate to cover these adjustments, any shortage will be adjusted
from Client's Account(s). Client understands that any requests made by Client to modify, suspend,
or terminate payment to Affiliate(s) will not be honored once Affiliate(s) has processed any transaction
on behalf of Client, unless payment to Affiliate(s) would be unlawful. PayWide reserves the right to modify,
suspend, or terminate any Affiliate for any reason, without prior notice.
End User Information:
Client understands that any information accepted by PayWide from end users is the property of PayWide,
and shall remain the property of PayWide upon cancellation of this Agreement.
Client Transaction Limits:
The maximum Customer may charge for any single transaction is $100. Should Client request to increase
this limit for any reason PayWide agrees to review such request in good faith along with the Client to determine
whether such request can be accommodated in light of Client's existing and projected sales levels and
Returns, Revoke and refund levels.
Customer Transaction Limits:
In order to prevent the occurrence of fraudulent transactions PayWide may impose reasonable limits on the
amount or number of purchases which may be charged to an individual Customer account during any time period,
or refuse to accept orders from Customers with a prior history of questionable charges.
Refund Policy:
PayWide will use commercially reasonable efforts to direct inquiring and complaining Customers to utilize
the customer support services offered by Client in order to resolve all disputes and complaints, however,
PayWide reserves the right to issue a Refund without the knowledge or consent of Client in any case that it
deems appropriate.
PayWide Customer Support:
PayWide shall be responsible for all customer support issues regarding billing or the Service.
Client Customer Support:
Client shall be responsible for all customer support issues other than billing. Client shall have the
ability to reasonably respond to inquiries from its Customers promptly and shall endeavor to resolve
disputes with Customers amicably. The occurrence of complaints from Customers and/or inquiries or Returns
regarding Client's services may be cause for termination of this Agreement if such events occur with
unacceptable frequency as determined in the sole discretion of PayWide. In addition, PayWide reserves the right
to charge Client reasonable fees and recover its expenses on account of excessive customer inquiries, Refunds,
or Returns. Prior to imposing such fees and attempting to recover its costs, PayWide shall notify Client of
the details and nature of the problems and attempt to find mutually acceptable solutions. If PayWide and Client
are unable to achieve mutually acceptable solutions, Client shall have the option of continuing this Agreement
subject to the additional fees and costs imposed by PayWide,or of terminating this Agreement.
Password Security:
The security of Client's PayWide account is dependent in part upon the Client maintaining the confidentiality of
the PayWide passwords. Client is wholly responsible for maintaining the confidentiality of Client's password
and account and for any and all activities that occur under Client's account.
Client E-Mail, Account Changes:
Client must provide a valid, working administrative e-mail address on enrollment. Any changes to Client's
account via e-mail must be made via the administrative e-mail address provided on enrollment. The security
of Client's PayWide account is dependent in part upon the Client maintaining the security of the
administrative e-mail address as provided to PayWide by Client. Any changes to Client's account via
e-mail must be made via the administrative e-mail address provided on enrollment. PayWide shall not be
responsible for any unauthorized changes made to Client's account via this e-mail address.
Tangible Goods or Property:
Client may not use the Service as a means to accept payment for the sale or use of tangible goods or
property of any kind under this Agreement
Regulation Authorization, Client Representations:
Client represents and warrants that it is legally authorized and has obtained all necessary regulatory
approvals and certificates to provide any services it intends to offer. Client further represents and
warrants that it will comply at all times with all applicable federal, state/provincial, or local laws,
rules and regulations including any applicable card association or Automated Clearing House rules.
Client Information.
Client is responsible for providing information which is timely, complete, truthful, and not misleading.
Client will notify PayWide of any changes of ownership, regulatory actions or financial conditions that could
materially affect PayWide's rights under this Agreement.
Confidentiality, Intellectual Property.
PayWide's services and all information and documentation relating thereto shall be held in confidence by Client
and may not be used by Client (other than for the furtherance of the purposes of the Agreement) nor disclosed
to third parties without PayWide's prior written consent. This includes the discovery of any errors or omissions
in the services. The terms and conditions of this Agreement may not be disclosed or made available by either
party hereto to third parties without the prior written consent of the other party. Notwithstanding anything
in this Agreement to the contrary, either party may disclose to third parties the fact that Client is using
PayWide's services.
Client recognizes that the services and documentation are and contain the valuable, confidential and trade
secret information of PayWide.
Software:
In consideration for payment of any applicable fees, Client is granted a personal, non-exclusive,
non-transferable license to use the Software, in object code form only, solely in connection with the
Service (the "License"). Client shall not: (i) attempt to reverse engineer, decompile, disassemble or
otherwise translate or modify the Software in any manner; or (ii) sell, assign, license, sublicense or
otherwise transfer, transmit or convey Software, or any copies or modifications thereof, or any interest
therein, to any third party. All rights in the Software, including without limitation any patents, copyrights
and any other intellectual property rights therein, shall remain the exclusive property of PayWide and/or its
licensors. Client agrees that the Software is the proprietary and confidential information of PayWide and/or
its licensors subject to the provisions of Section 146 ("Confidentiality") above. The License shall
immediately terminate upon the earlier of: (I) termination or expiration of this Agreement; (II)
termination of the Service(s) with which the Software is intended for use; or (III) failure of Client
to comply with any provisions of this Section.
Taxes:
The Client is fully responsible for and agrees to pay all taxes and other charges imposed by any
government authority on the services provided under this Agreement and on any transactions processed
pursuant to this Agreement.
Limitations of Liability:
PayWide ASSUMES NO LIABILITY FOR DISRUPTIONS OR IMPROPER OPERATION OF THE SERVICE FOR ANY REASON, INCLUDING,
BUT NOT LIMITED TO, VANDALISM, THEFT, ACTIONS OF THIRD PARTY SERVICE PROVIDERS, PHONE SERVICE OUTAGES,
INTERNET DISRUPTIONS, EXTREME OR SEVERE WEATHER CONDITIONS OR ANY OTHER CAUSES IN THE NATURE OF
"ACTS OF GOD" OR FORCE MAJEURE. PayWide SHALL NOT BE RESPONSIBLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT
OR CONSEQUENTIAL DAMAGES INCLUDING ANY LOSS OF PROFIT, REVENUE, SOFTWARE OR DATA, EVEN IF PayWide IS
ADVISED OF THE POSSIBLITY OF SUCH DAMAGES. IN NO CASE SHALL CLIENT BE ENTITLED TO RECOVER DAMAGES FROM
PayWide WHICH EXCEED THE SUM OF THE AMOUNTS OF FEES RETAINED BY PayWide UNDER THIS AGREEMENT DURING THE
ONE MONTH PRIOR TO THE EVENT GIVING RISE TO THE CLAIM FOR DAMAGES.
Disclaimer of Warranties:
EXCEPT AS SPECIFICALLY SET FORTH IN THIS AGREEMENT, PayWide MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AS
TO ANY PayWide SERVICES, RELATED PRODUCTS, SOFTWARE OR DOCUMENTATION. PayWide SPECIFICALLY DISCLAIMS ANY
AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
Indemnification:
Client agrees to indemnify and hold harmless PayWide, its employees, officers, agents, and directors
from any and all fines, penalties, losses, claims, expenses (including attorney fees), or other
liabilities resulting from or in connection with this Agreement. PayWide assumes no liability of Client
for failure to comply with this Agreement and any results caused by the acts, omissions or negligence
of Client, sub-contractor or an agent of Client or an employee of any one to them, including, but not
limited to, claims of third parties arising out of or resulting from or in connection with Client's
products or services, messages, programs, caller contracts, promotions, advertising, infringement or
any claim for libel or slander or for violation of copyright, trademark or other intellectual property
rights. PayWide may deduct the above described fines, penalties, losses, claims, expenses (including
attorney fees and the allocable costs of in-house counsel), or other liabilities from the Reserve, or
if the Reserve is inadequate, directly from the proceeds of Client's sales.
Term:
The term of this Service Agreement shall be for 12 months beginning upon execution of this document by
Client and subsequent acceptance by PayWide, and shall automatically renew at the end of each consecutive
12 month period unless PayWide receives written notice of non-renewal from Client no less than 30 days
prior to the expiration of such 12 month period. PayWide reserves the right to terminate this Agreement
without cause upon 30 days prior notification to Client. PayWide may further terminate this Agreement
immediately without notice at any time Client breaches any part of this Agreement. Upon termination,
notice of non-renewal or cancellation of this Agreement payment shall be made in accordance with the
Section entitled "Payment", above.
Default:
In the event Client defaults in any provision or fails to perform pursuant to this Agreement, PayWide
shall be entitled to damages, costs and attorney's fees from the Client.
Survival of Claims:
Any claim arising out of or related to this Agreement must be brought no later than one year after it has accrued.
Invalid or Non-enforceable Provisions:
The invalidity or non-enforceability of any provision of this Agreement, as so determined by a court
of competent jurisdiction, shall not affect the other provisions hereof, and in any such occasion this
Agreement shall be construed in all respects as if such invalid or non-enforceable provision were omitted.
Account Claims and Disputes:
If another person or entity makes a claim against funds in Client's account, or if PayWide has reason to
believe there is or may be a dispute over matters such as ownership of the account or the authority to
receive payment, or make changes to the account, PayWide may, in its sole discretion, (1) continue to rely
upon current PayWide documents; (2) honor the competing claim upon receipt of evidence PayWide deem
satisfactory to justify such claim; (3) freeze all or part of the funds until the dispute is resolved
to PayWide's satisfaction; or (4) pay the funds to an appropriate court of law for resolution.
Choice of Law/Venue:
This Agreement shall be construed and enforced in accordance with the laws of the State of Florida and
the venue for any action, dispute or proceeding with respect to this Agreement shall be Hillsbourgh County, Florida.
Captions:
The captions in this Agreement are for convenience only and shall not be used in interpreting, construing,
performing or enforcing this Agreement.
Amendments and Modifications:
No Amendment or modification of this Agreement shall be valid unless same is in writing and signed by all
parties hereto. PayWide may amend this Agreement to take into account changes in law or regulations or
industry mandates and to accommodate changes imposed on PayWide, and to make other changes deemed necessary
by PayWide, by sending Client a specimen of the changed Agreement, or making a specimen of the changed
agreement available upon a web page located on the internet. Unless Client rejects the changed Agreement
and terminates this Agreement by notice to PayWide in writing within 15 days after PayWide sends the changed
Agreement, or makes said changed agreement available on the internet, the changed Agreement shall replace
this Agreement and be in full force and effect.
Notices
Any and all notices to PayWide, or other communications under or with respect to this Agreement to PayWide,
shall be in writing, and shall be delivered by hand; mailed postage pre-paid, either by registered or certified
mail, return receipt requested; or by overnight courier to the following address:
Bjorkman International, Inc.
17854 Lake Carlton Drive
Lutz, FL 33558-6325
Attn: Legal Department
Or via email: legal@PayWide.com
Notices to Client shall be made to the administrative e-mail provided by Client on enrollment with PayWide.
Survival of Obligations:
The rights and obligations of the parties hereunder which by their nature would continue beyond the
termination or cancellation of this Agreement (including, without limitation, those relating to
confidentiality, payment of charges and limitations of liability) shall survive any termination
or cancellation of this Agreement.
Transfer and Assignment:
Client may not sell, assign or transfer any of its rights or obligations under this Agreement without
the prior written consent of PayWide (which consent may not be unreasonably withheld).
Authorization; Entire Agreement:
The persons signing or otherwise accepting this Agreement on behalf of the Client represent and
warrant that they have the authority to enter into this Agreement on behalf of the Client. This
Agreement contains the entire agreement of the parties and supercedes any other agreements
(written or oral), instruments or writings as to its subject matter.
Acceptance:
By clicking "I Agree", "I Accept"; or by using or attempting to use the Service; or by signing an
PayWide signature page which states that you understand and agree to these terms and conditions,
Client agrees that Client has read, understands, and agrees to abide by this Agreement, and any documents
incorporated by reference, and Client agrees that Client intends to form a legally binding contract; and
that this Agreement constitutes "a writing signed by Client" under any applicable law or regulation.
Any rights not expressly granted herein are reserved by Bjorkman International, Inc.